1. Emergency calls
When necessary, dial the first aid call number “120” to get an ambulance in a medical emergency. It will take you to an emergency center or a particular hospital if you have asked for it. When you call you should know your location by street name and number.
You will be charged for the ambulance service. How much depends on the emergency treatment you receive during the trip and the distance from where you were picked up to the emergency destination.
2. Non-emergency appointments
Patients should make a doctor’s appointment one or two weeks in advance either online, via a hotline, or at the admission desk. The method for making an appointment varies from hospital to hospital. Online platforms include the hospitals official website and its official WeChat account; a third-party platform, such as Alipay, Healthcare 725 (健康725预约平台); and the Hunan Unified Medical Reservation Registration Platform (湖南省统一预约挂号平台).
3. Seeing a doctor
A. Make an on-site appointment if you have not registered in advance online or via the hotline. Always bring your passport and visa. It is good practice to bring extra xerox copies of both with you.
B. Pay the registration fee. If this is your first visit to the health care provider, you should be issued a medical card and a medical history record book by the health care provider. It is your responsibility to maintain this card and this book. It is a good practice to have current copies. Always bring both the medical card and the medical history book with you when seeking medical care.
C. Line up outside the consultation room until your number is called.
4. When seeing a doctor:
A. The doctor may order further medical tests. You will have to pay for the examination, keep the receipt and go to the office where the additional examinations or tests are to be carried out.
If the examination or test results are provided immediately, you may consult the doctor without waiting in line. If the results are not immediately available, you may have to return and register again.
B. After being given a diagnosis, medical advice, and a prescription, you will have to pay medical fees, obtain a printed invoice, and obtain the medications from the hospital pharmacy. Hospital pharmacies are usually located in, or near, the lobby of the out-patient building.
C. If hospitalization or surgery is required, you will go through the hospitalization check in formalities and pay at the inpatient department. It is best to be accompanied by a family member and a native speaker when seeking further treatment.
4. Hospitals Offering International Medical and Translator Services in Hunan
(1) Xiangya International Medical Center of Central South University
Xiangya Hospital is a hospital affiliated with Central South University, which is a large public hospital and an important center for medical treatment, education, and research.
Xiangya International Medical Center (XIMC) has a nationally and internationally renowned group of experts associated with Xiangya Hospital. A large number of overseas alumni provide world-class services for Xiangya’s patients.
Tel: 86-731-89752088/2089
Address: 87 Xiangya Road, Kaifu District, Changsha, Hunan
(2) International Medical Center of the First Hospital of Hunan University of Chinese Medicine
The First Hospital of Hunan University of Chinese Medicine is a modern, comprehensive, traditional Chinese medicine-based hospital with comprehensive functionality, significant clinical abilities, strong research, and innovation. Its International Medical Center was established in 2018. It provides high-quality and convenient "one-stop" comprehensive medical service.
Tel: 86-731-85600552
Address: No. 95 Shaoshan Middle Road, Changsha, Hunan
(3) Changsha Hospital of Traditional Chinese Medicine (Changsha Eighth Hospital)
Changsha Hospital of Traditional Chinese Medicine (Changsha Eighth Hospital) is a modern, comprehensive hospital of traditional Chinese medicine. The hospital is divided into three departments: the headquarters, the south hospital campus and the east hospital campus. Its key specialties include the department of orthopaedics and trauma(骨伤科), the department of acupuncture rehabilitation(针灸康复科)and the department of neurosurgery(神经外科).
Tel: 86-731-85259115 (for International Medical Center)
86-731-85259000 (hospital headquarter)
Address: No.22 Xingsha Avenue, Changsha County, Changsha, Hunan
(4) Hunan Provincial People's Hospital
The hospital has a total construction area of more than 170,000 square meters, with 3,740 beds available. It consists of 140 clinical and medical departments. The hospital is sponsored in clinical care by the national key clinical specialist construction project and gets support in hepatobiliary surgery, orthopedics, pediatrics, burn cosmetic surgery, gastroenterology and cardiology from the government of Hunan province. The hospital also strongly invests in its departments of neurology, otolaryngology, head and neck surgery, interventional vascular surgery, anorectal surgery, ophthalmology, renal medicine, anesthesiology and pharmaceutics.
Tel: 86-731-82278141
Address: No. 61 Jiefang West Road, Changsha, Hunan
(5) International Medical Services of Hunan Want Want Hospital
Hunan Want Want Hospital is a comprehensive care hospital of international standards. With an outstanding medical team, the hospital provides medical, educational and research services. The hospital has many renowned doctors. Most of doctors and nurses have been trained in Europe, the United States, Japan, and Canada and have international work experience. The hospital is equipped with the state-of-the-art technology and equipment and its medical team is dedicated to serving patients.
It is the preferred partner of more than 30 insurance companies. The hospital provides warm and comfortable professional medical services for foreigners who are working, studying, living in China as well as locals who have high-end medical needs. The services include both outpatient and inpatient care, emergency and wellness care.
The hospital provides English, Japanese, Russian and Spanish language support.
Service hotline: 86-731-82775411
Emergency center: 86-731-82775120 (for ambulance)
Address: No. 318, Renmin East Rd., Changsha, Hunan
(6) Changsha Economic Development Zone Hospital
The Changsha Economic Development Zone Hospital, also known as Changsha Jingkai Hospital, is a tertiary general hospital located at the intersection of Renmin East Road and Huangxing Avenue, just 150 meters from Exit 4 of the Longhua Station on Changsha Metro Line 6.
With skilled and experienced medical professionals and state-of-the-art technological equipment in Changsha, the hospital is able to provide enhanced services. It provides health counseling, outpatient, inpatient, and wellness care, in addition to practicing concierge medicine.
The International Medical Center of Changsha Economic Development Zone Hospital
Scope of Services
1. Diagnosis and treatment of acute diseases, and chronic disease management (outpatient, emergency, hospitalization, surgery, etc.);
2. Early screening of cancers, precise physical examination, genetic testing, and functional medical testing;
3. Nutrition guidance, scientific weight loss, and psychological counseling;
4. Healthcare solutions for civil servants, enterprise managers and employees;
5. Translation of medical records and physical examination reports, accompanying or translation;
6. Health education and health salons; and,
7. Physical examination for international students and overseas employees, and health consultation.
How to Consult a Doctor
(1) If you need a nurse to accompany you or to interpret, please make an appointment via telephone calls.
(2) If you come to the hospital for the first time, please fill in your personal information and register at the registration counter in the outpatient hall.
(3) If you have ever been to the hospital, you can register directly at the registration desk 1 in the outpatient hall.
(4) After registration, you can see a doctor after blood pressure measurement at the clinic of International Medical Center on the second floor.
Service Hours
Consulting hours: 8:00-12:00, 14:00-17:30; Monday to Sunday
Emergency service hours: 24/7
Foreign languages available: English, Japanese, French and Spanish
Emergency department telephone: 0731-82777120
Changsha Economic Development Zone Hospital
Tel: 86-731-82776999
Address: No. 52, Huangxing South Avenue, Changsha Economic and Technological Development Zone
(7) The First People's Hospital of Xiangtan City
Founded in 1958, the First People's Hospital of Xiangtan City is a hospital affiliated with the University of South China. It consists of two parts: the headquarters and the south hospital campus. The hospital has strong academic discipline and advanced equipment.
Address: No. 100 Shuyuan Road, Yuetang District, Xiangtan City, Hunan
Tel: 86-731-58669199 (hospital headquarter)
86-731- 58669212 (for appointment)
86-731-58669120 (for ambulance)
(8) Zhuzhou Central Hospital (The Xiangya Hospital Zhuzhou of Central South University)
Tel: 86-731-28561092(for appointment)
86-731-28219219 (for ambulance)
Address: No. 116 Changjiang South Road, Tianyuan District, Zhuzhou City, Hunan
5. Medical Insurance
Hospitals like Xiangya Hospital of Central South University provide an expedited service for foreign patients who have obtained a letter of guarantee of payment from Chinese or foreign insurance companies. After all medical procedures are completed, the costs incurred by the patient are settled by their insurance companies.
When necessary, dial the first aid call number “120” to get an ambulance in a medical emergency. It will take you to an emergency center or a particular hospital if you have asked for it. When you call you should know your location by street name and number.
You will be charged for the ambulance service. How much depends on the emergency treatment you receive during the trip and the distance from where you were picked up to the emergency destination.
2. Non-emergency appointments
Patients should make a doctor’s appointment one or two weeks in advance either online, via a hotline, or at the admission desk. The method for making an appointment varies from hospital to hospital. Online platforms include the hospitals official website and its official WeChat account; a third-party platform, such as Alipay, Healthcare 725 (健康725预约平台); and the Hunan Unified Medical Reservation Registration Platform (湖南省统一预约挂号平台).
3. Seeing a doctor
A. Make an on-site appointment if you have not registered in advance online or via the hotline. Always bring your passport and visa. It is good practice to bring extra xerox copies of both with you.
B. Pay the registration fee. If this is your first visit to the health care provider, you should be issued a medical card and a medical history record book by the health care provider. It is your responsibility to maintain this card and this book. It is a good practice to have current copies. Always bring both the medical card and the medical history book with you when seeking medical care.
C. Line up outside the consultation room until your number is called.
4. When seeing a doctor:
A. The doctor may order further medical tests. You will have to pay for the examination, keep the receipt and go to the office where the additional examinations or tests are to be carried out.
If the examination or test results are provided immediately, you may consult the doctor without waiting in line. If the results are not immediately available, you may have to return and register again.
B. After being given a diagnosis, medical advice, and a prescription, you will have to pay medical fees, obtain a printed invoice, and obtain the medications from the hospital pharmacy. Hospital pharmacies are usually located in, or near, the lobby of the out-patient building.
C. If hospitalization or surgery is required, you will go through the hospitalization check in formalities and pay at the inpatient department. It is best to be accompanied by a family member and a native speaker when seeking further treatment.
4. Hospitals Offering International Medical and Translator Services in Hunan
(1) Xiangya International Medical Center of Central South University
Xiangya Hospital is a hospital affiliated with Central South University, which is a large public hospital and an important center for medical treatment, education, and research.
Xiangya International Medical Center (XIMC) has a nationally and internationally renowned group of experts associated with Xiangya Hospital. A large number of overseas alumni provide world-class services for Xiangya’s patients.
Tel: 86-731-89752088/2089
Address: 87 Xiangya Road, Kaifu District, Changsha, Hunan
(2) International Medical Center of the First Hospital of Hunan University of Chinese Medicine
The First Hospital of Hunan University of Chinese Medicine is a modern, comprehensive, traditional Chinese medicine-based hospital with comprehensive functionality, significant clinical abilities, strong research, and innovation. Its International Medical Center was established in 2018. It provides high-quality and convenient "one-stop" comprehensive medical service.
Tel: 86-731-85600552
Address: No. 95 Shaoshan Middle Road, Changsha, Hunan
(3) Changsha Hospital of Traditional Chinese Medicine (Changsha Eighth Hospital)
Changsha Hospital of Traditional Chinese Medicine (Changsha Eighth Hospital) is a modern, comprehensive hospital of traditional Chinese medicine. The hospital is divided into three departments: the headquarters, the south hospital campus and the east hospital campus. Its key specialties include the department of orthopaedics and trauma(骨伤科), the department of acupuncture rehabilitation(针灸康复科)and the department of neurosurgery(神经外科).
Tel: 86-731-85259115 (for International Medical Center)
86-731-85259000 (hospital headquarter)
Address: No.22 Xingsha Avenue, Changsha County, Changsha, Hunan
(4) Hunan Provincial People's Hospital
The hospital has a total construction area of more than 170,000 square meters, with 3,740 beds available. It consists of 140 clinical and medical departments. The hospital is sponsored in clinical care by the national key clinical specialist construction project and gets support in hepatobiliary surgery, orthopedics, pediatrics, burn cosmetic surgery, gastroenterology and cardiology from the government of Hunan province. The hospital also strongly invests in its departments of neurology, otolaryngology, head and neck surgery, interventional vascular surgery, anorectal surgery, ophthalmology, renal medicine, anesthesiology and pharmaceutics.
Tel: 86-731-82278141
Address: No. 61 Jiefang West Road, Changsha, Hunan
(5) International Medical Services of Hunan Want Want Hospital
Hunan Want Want Hospital is a comprehensive care hospital of international standards. With an outstanding medical team, the hospital provides medical, educational and research services. The hospital has many renowned doctors. Most of doctors and nurses have been trained in Europe, the United States, Japan, and Canada and have international work experience. The hospital is equipped with the state-of-the-art technology and equipment and its medical team is dedicated to serving patients.
It is the preferred partner of more than 30 insurance companies. The hospital provides warm and comfortable professional medical services for foreigners who are working, studying, living in China as well as locals who have high-end medical needs. The services include both outpatient and inpatient care, emergency and wellness care.
The hospital provides English, Japanese, Russian and Spanish language support.
Service hotline: 86-731-82775411
Emergency center: 86-731-82775120 (for ambulance)
Address: No. 318, Renmin East Rd., Changsha, Hunan
(6) Changsha Economic Development Zone Hospital
The Changsha Economic Development Zone Hospital, also known as Changsha Jingkai Hospital, is a tertiary general hospital located at the intersection of Renmin East Road and Huangxing Avenue, just 150 meters from Exit 4 of the Longhua Station on Changsha Metro Line 6.
With skilled and experienced medical professionals and state-of-the-art technological equipment in Changsha, the hospital is able to provide enhanced services. It provides health counseling, outpatient, inpatient, and wellness care, in addition to practicing concierge medicine.
The International Medical Center of Changsha Economic Development Zone Hospital
Scope of Services
1. Diagnosis and treatment of acute diseases, and chronic disease management (outpatient, emergency, hospitalization, surgery, etc.);
2. Early screening of cancers, precise physical examination, genetic testing, and functional medical testing;
3. Nutrition guidance, scientific weight loss, and psychological counseling;
4. Healthcare solutions for civil servants, enterprise managers and employees;
5. Translation of medical records and physical examination reports, accompanying or translation;
6. Health education and health salons; and,
7. Physical examination for international students and overseas employees, and health consultation.
How to Consult a Doctor
(1) If you need a nurse to accompany you or to interpret, please make an appointment via telephone calls.
(2) If you come to the hospital for the first time, please fill in your personal information and register at the registration counter in the outpatient hall.
(3) If you have ever been to the hospital, you can register directly at the registration desk 1 in the outpatient hall.
(4) After registration, you can see a doctor after blood pressure measurement at the clinic of International Medical Center on the second floor.
Service Hours
Consulting hours: 8:00-12:00, 14:00-17:30; Monday to Sunday
Emergency service hours: 24/7
Foreign languages available: English, Japanese, French and Spanish
Emergency department telephone: 0731-82777120
Changsha Economic Development Zone Hospital
Tel: 86-731-82776999
Address: No. 52, Huangxing South Avenue, Changsha Economic and Technological Development Zone
(7) The First People's Hospital of Xiangtan City
Founded in 1958, the First People's Hospital of Xiangtan City is a hospital affiliated with the University of South China. It consists of two parts: the headquarters and the south hospital campus. The hospital has strong academic discipline and advanced equipment.
Address: No. 100 Shuyuan Road, Yuetang District, Xiangtan City, Hunan
Tel: 86-731-58669199 (hospital headquarter)
86-731- 58669212 (for appointment)
86-731-58669120 (for ambulance)
(8) Zhuzhou Central Hospital (The Xiangya Hospital Zhuzhou of Central South University)
Tel: 86-731-28561092(for appointment)
86-731-28219219 (for ambulance)
Address: No. 116 Changjiang South Road, Tianyuan District, Zhuzhou City, Hunan
5. Medical Insurance
Hospitals like Xiangya Hospital of Central South University provide an expedited service for foreign patients who have obtained a letter of guarantee of payment from Chinese or foreign insurance companies. After all medical procedures are completed, the costs incurred by the patient are settled by their insurance companies.
